FAQ

SKINCARE

Is the skincare line natural?
Yes, all the ingredients are natural botanical-source extracts and isolates.
 
Is it vegan?
Yes, the Body Oil, Moisture Milk and Moisture Cream are 100% vegan.
 
How should I store my products to preserve them optimally?
Our products contain natural preservatives and are packaged in an opaque bottle for protection from degradation.  We recommend storing in a dry and dark place when possible. Period After Opening symbols indicate shelf life after first use, and are posted on the exterior packaging.


FRAGRANCE

Where are Cultus Artem fragrances made?
Our fragrances are hand-crafted at our facilities in San Antonio, TX.
 
Are your fragrances cruelty-free?
We do not test on animals. Our fragrances are 100% cruelty-free.
 
Are your fragrances vegan?
ALBA, POETICUS, and CHAMPACA are not vegan.
AMARA, ILEX, ROSA, TUBEROSA, and VETIVERIA are vegan.
 
Are your fragrances safe?
We ensure the safety of our fragrances through rigorous quality control and analysis of our formulae with a licensed, independent toxicologist. Our fragrances contain only fragrance oils, distilled water, and perfumery alcohol. They are free of BHA, BHT, color additives and synthetic dyes, ethanolamines (ETA, DEA, and TEA), formaldehyde, organosulfates, parabens, phthalates, and toluene.
 
Are your fragrances gender-specific?
Our fragrances are gender-neutral. They are made for everyone.
 
Do you offer individual fragrance samples?
Yes. You can purchase individual samples through this link. We understand that there is no substitute for actually wearing a fragrance to determine if it's right for you. 
 
Please note: All vials are roll on sample vials that are only partially filled due to concentration and cost.


ORDERS & SHIPPING

Where do you ship to?
We currently ship within the United States, including Alaska and Hawaii, and to all U.S. territories.
 
Do you offer International Shipping for fragrances?
We are able to provide International Shipping to certain destinations. Please contact us to complete your order if you are purchasing from outside the United States.
 
What shipping options are available, and how much do they cost?
We offer a variety of shipping options, including ground and overnight service, through USPS and FedEx, with fees calculated at checkout. 
 
How soon are orders shipped after ordering?
Orders are shipped on the first working day following the day the order was placed.
 
How can I track my order?
Once your order has been processed, you will receive a tracking number via the e-mail address you used to make your purchase.  Click on the link to find estimated delivery dates and monitor shipping status.
 
What do I do if my order does not arrive?
Online orders under $500 do not require a signature.  If you have reason to believe that your package has been lost or stolen, please contact your elected courier to initiate a lost package investigation.
 
Can I opt out of the signature requirement for delivery of orders over $500?
We require signatures for delivery of orders over $500.  If you prefer that your order is delivered to you without a signature, please let us know by contacting us at support@cultusartem.com.  Please note that we are not responsible if packages are lost or stolen.

I received my order and it is damaged/defective. What should I do?
Please contact us immediately, within fourteen days if you have any issues with your order.
 
Do you accept returns?
We currently do not accept returns. Please contact us at support@cultusartem.com for more information.